Experience
Concentrix ( Costa Rica) Apple adviser Customer support TR2
Responsibilities:
Managing confidential and sensitive information with the utmost discretion.
Guide all the customers for resolve his issues and give some possibilities for help them.
Managing queries and dealing with them or delegating as appropriate.
Schedule appointments on different stores or create a mail in service for repair his devices.
Have a personalized treatment with customers and provide follow-up for the resolution of their problems.
Train new prospects and give floor support to each new group of teammates.
Survey management and provide personal couching to each member of the group.
Integrate a plan to motivate colleagues and follow through with the numbers required for the company.
Bridgestone de Costa Rica – Accounting Assistant:
Responsibilities:
In charge of document management and archiving of documents in the accounting area.
Prioritize provider emails and service requests.
Sending accounting documents through Webtop, coding, archiving them and using the SAP System
Maintain the record of suppliers and payments to them through the use of SAP.
Managing confidential and sensitive information with the utmost discretion.
Managing queries and dealing with them or delegating as appropriate.